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Freshdesk + Google Business Profile

Create Freshdesk tickets from new Google My Business reviews

Public reviews can make or break a business. That's why you need to know when a review gets posted on Google. This integration can help. It turns Google My Business reviews into Freshdesk tickets. So next time you get a review on Google, that review will turn into a ticket your customer support team can handle.

Public reviews can make or break a business. That's why you need to know when a review gets posted on Google. This integration can help. It turns Google My Business reviews into Freshdesk tickets. So next time you get a review on Google, that review will turn into a ticket your customer support team can handle.

  1. When this happens...
    Google Business ProfileGoogle Business Profile
    New Review

    Triggers when a new review is created.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

    • Account

    • LocationRequired

    Trigger
    Instant
    Try It
    • Review NameRequired

    • Your ReplyRequired

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • LocationRequired

    • SummaryRequired

    • Topic TypeRequired

    Action
    Write
    • Api Docs Info

    • Stop on errorRequired

    • HTTP MethodRequired

    • URLRequired

    • Query string parameters

    • Additional request headers

    • Body

    Action
    Write
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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

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google-business-profile logo

About Google Business Profile

Google Business Profile is a platform for businesses to create a Business Profile on Google to help them reach and engage with local customers across Google Search and Maps.

Related categories