Skip to content
  • Freshdesk logoFreshdesk logo
  • Gmail logoGmail logo

Freshdesk + Gmail

Create tickets in Freshdesk for new matching emails in Gmail

Efficiently manage your customer service by creating a seamless workflow between Gmail and Freshdesk. When a new email matching a designated search appears in your Gmail inbox, a corresponding ticket will be generated in Freshdesk. This automation eliminates the need for tedious manual ticketing and provides prompt responses to customer queries. Improve your client service management by integrating these tools.

Efficiently manage your customer service by creating a seamless workflow between Gmail and Freshdesk. When a new email matching a designated search appears in your Gmail inbox, a corresponding ticket will be generated in Freshdesk. This automation eliminates the need for tedious manual ticketing and provides prompt responses to customer queries. Improve your client service management by integrating these tools.

  1. When this happens...
    GmailGmail
    New Email Matching Search

    Triggers when you receive a new email that matches a search string you provide.

    TriggerPolling
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

    • Label or mailbox

    • Search keywords

    Trigger
    Polling
    Try It
    • Label or mailboxRequired

    Trigger
    Polling
    Try It
    • Label or mailbox

    Trigger
    Polling
    Try It
  • Gmail triggers, actions, and search

    New Starred Email

    Triggers when you receive a new email and star it within two days.

    Trigger
    Polling
    Try It
    • Label or mailboxRequired

    Trigger
    Polling
    Try It
    • Search keywordsRequired

    Trigger
    Polling
    Try It
    • Label/Mailbox

    Trigger
    Polling
    Try It
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

gmail logo
gmail logo

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Related categories

Triggers & Actions