Freshdesk + GitHub

Create GitHub issues for new Freshdesk tickets

Having trouble keeping your engineering team on top of important customer issues? Set up this Freshdesk-GitHub integration and a new issue will be automatically be created in your GitHub repo for every new ticket you receive in Freshdesk.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create Issue
Triggers when a new issue is created in a specific repo.
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search
- RepoRequired
Trigger
Polling
Try It
- RepoRequired
Trigger
Polling
Try It
- RepoRequired
- Issue Only
Trigger
Polling
Try It
- Actor of EventRequired
Trigger
Polling
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- RepoRequired
Trigger
Polling
Try It
- RepoRequired
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- RepoRequired
Trigger
Polling
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- Who is requested to review?
- Repo
Trigger
Polling
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- RepoRequired
Trigger
Polling
Try It
- RepoRequired
- Branch NameRequired
Action
Write
- RepoRequired
- TitleRequired
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Emoji
- Status Message
- Expires At
- Limited Availability
- Organization Name
Action
Write
- RepoRequired
- IssueRequired
- Title
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Organization NameRequired
- User Name (Login)Required
Action
Search
- Organization or User Name
- Repository NameRequired
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
- TitleRequired
- Body
- Assignee
- Milestone
- Labels
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- RepoRequired
Trigger
Polling
Try It
- RepoRequired
- Head
Trigger
Polling
Try It
- Which gists?
Trigger
Polling
Try It
- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Polling
Try It
New Mention
Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.
Trigger
Polling
Try It
- Repo
Trigger
Polling
Try It
- RepoRequired
Trigger
Polling
Try It
New Repository
Triggers when a new repository is created.
Trigger
Polling
Try It
New Team
Triggers when you are added to a team.
Trigger
Polling
Try It
- RepoRequired
- BodyRequired
- Issue or Pull requestRequired
Action
Write
- Gist FilenameRequired
- Content of the GistRequired
- Description
- Make Gist Public?
Action
Write
- RepoRequired
- TitleRequired
- Body
- HeadRequired
- BaseRequired
- Instant Merge
Action
Write
- RepoRequired
- Pull RequestRequired
- Comment
- ActionRequired
- Commit SHA
Action
Write
- RepoRequired
- Pull RequestRequired
- Title
- Body
- State
- Base
Action
Write
- NameRequired
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
Action
Search
- Name (Login)
Action
Search
- RepoRequired
- StateRequired
- Search byRequired
- Search valueRequired
- TitleRequired
- Body
- HeadRequired
- BaseRequired
- Instant Merge
Action
Search or write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

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About GitHub

GitHub is the perfect place to share code and work collaboratively on private and open source software.

Learn more

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Create GitHub issues for updated tickets on Freshdesk

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Create GitHub issues for updated tickets on Freshdesk

Freshdesk + GitHub

Create GitHub issues for new Freshdesk tickets

Supported triggers and actions

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

New Branch

New Commit Comment

New Repo Event

New Global Event

New Label

New Milestone

New Organization

New Release

New Review Request

New Watcher

Delete Branch

Create Issue

Set Profile Status

Update Issue

Check Organization Membership

Find Repository

Find Pull Request

Find or Create an Issue

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

New Collaborator

New Commit

New Gist

New Issue

New Mention

New Notification

New Pull Request

New Repository

New Team

Create Comment

Create Gist

Create Pull Request

Submit Review

Update Pull Request

Find Organization

Find Issue

Find User

Find or Create a Pull Request

About Freshdesk

Related categories

Similar apps

Zendesk

Help Scout

Mojo Helpdesk

About GitHub

Related categories

Similar apps

Jira Software Server

Azure DevOps

GitLab

Related Zap Templates

Related Zap Templates