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FireText + Zendesk

Create a new Zendesk ticket from FireText SMS

Let customers send support tickets straight into Zendesk by SMS. This is perfect for allowing your customers to create tickets easily on-the-go!

Let customers send support tickets straight into Zendesk by SMS. This is perfect for allowing your customers to create tickets easily on-the-go!

  1. When this happens...
    FireTextFireText
    New Message

    Triggers when a new SMS message is received on your FireText number / keyword.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Keyword (Number)Required

    Trigger
    Instant
    Try It
    • FromRequired

    • ToRequired

    • MessageRequired

    • Schedule ForRequired

    Action
    Write
    • ViewRequired

    Trigger
    Polling
    Try It
    • MobileRequired

    • Group API IDRequired

    • First Name

    • Last Name

    • Custom 1

    • Custom 2

    • Custom 3

    • Update (If Existing User)

    Action
    Write
    • FromRequired

    • ToRequired

    • MessageRequired

    Action
    Write
    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
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About FireText

FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.

Related categories

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories

Triggers & Actions