EvaluAgent + Kayako
Import new conversations from Kayako in to EvaluAgent
Use this integration to import your conversations automatically from Kayako into EvaluAgent ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.
Use this integration to import your conversations automatically from Kayako into EvaluAgent ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.
- When this happens...New Conversation
Triggers whenever a new conversation is created.
- automatically do this!Import a Contact
Imports a contact record into EvaluAgent.
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New Conversation
Triggers whenever a new conversation is created.
Try ItNew User
Triggers when a new user account is created.
Try ItTag Added to Conversation
Triggers when a tag is added to a conversation.
Try ItTag Added to User
Triggers when a tag is added to a user.
Try It
New Organization
Triggers when a new organization is created.
Try ItNew Reply
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Try ItTag Added to Organization
Triggers when a tag is added to an organization in Kayako.
Try ItConversationRequired
Private Note ContentsRequired