Duda + Zendesk

Create or update a Zendesk ticket from an external site comment on a Duda site

Manage site comments as tickets in Zendesk

When this happens...
New or Updated Site Comment
Triggers when a site comment is created or updated (available for Team plan and up)
TriggerInstant
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Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- Site DomainRequired
Trigger
Instant
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- Site Domain (Leave empty for all sites)
Trigger
Instant
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- Site DomainRequired
Trigger
Instant
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- Site DomainRequired
Trigger
Instant
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- Account NameRequired
- Email
- First Name
- Last Name
- Site to assign to the client
- Site Permissions (Leave empty to grant default permissions)
Action
Write
- Site NameRequired
- Publish to live site
- Upload images to Duda
- Business name
- Business phone
- Business email
- Business logo
- Business overview
- Business services
- Business about us
- Facebook account
- Twitter account
- Youtube account
- Your Yelp account
- Foursquare account
- Linkedin account
- Instagram account
- Pinterest account
- Vimeo account
- Rss url
- Reddit account
- TripAdvisor account
- Snapchat account
- Location name
- Zip code
- Street address
- State or Region
- City
- Country
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
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- Tags
Trigger
Instant
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- Ticket (Required for non-admins)
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- Info
- Type
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Search or write
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

New or Updated Site Comment
Triggers when a site comment is created or updated (available for Team plan and up)
Trigger
Instant
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- Site DomainRequired
Trigger
Instant
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- Site DomainRequired
- Product event typeRequired
Trigger
Instant
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- Site NameRequired
- TitleRequired
- DescriptionRequired
- contentRequired
- Author
- Thumbnail
- Main Image
Action
Write
- Site DomainRequired
- Collection NameRequired
- Upload images to Duda
- Publish site
Action
Write
- Template IDRequired
- Site Language
- External UID
- Business Name
- Business Email
- Business Phone Number
- Business Address Country
- Business Address City
- Business Address State
- Business Address Street
- Business Address Zip Code
- Site SEO Image
- Site SEO Title
- Site SEO Description
Action
Write
- TagsRequired
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Organization
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

About Duda

Duda is a website builder platform for web professionals and digital marketing agencies.

Learn more

Related categories

Website Builders

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

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Duda + Zendesk

Create or update a Zendesk ticket from an external site comment on a Duda site

Supported triggers and actions

Published Blog Post

New Form Response

New Native Store Order

New or Updated Third Party Store Order

Create a Client

Update Content Library

New Group

New Ticket in View

Tag Added to User

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find a Group

Find an Organization

Find or Create Ticket

Find or Create User

New or Updated Site Comment

Member Created/Updated/Deleted

Store Product Created or Updated

Create a Blog Post

Add Collection Row

Create a Site

New Tag Added to Ticket

New Ticket

New Organization

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket(s)

Find Latest Comment

Find a User

Find or Create Organization

About Duda

Related categories

Similar apps

Zapier Interfaces

About Zendesk

Related categories

Similar apps

Help Scout

Freshdesk

HappyFox

Related Zap Templates

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