Discord + Zendesk
Create Zendesk tickets from new Discord forum posts
When a fresh forum post pops up in Discord, it initiates a workflow that generates a new ticket in Zendesk. This streamlined process helps support agents stay on top of user queries and chats, without having to manually monitor the discussions on Discord. The seamless integration of Discord and Zendesk ensures quick and effective customer service, solving the problem of potential delays in response time.
When a fresh forum post pops up in Discord, it initiates a workflow that generates a new ticket in Zendesk. This streamlined process helps support agents stay on top of user queries and chats, without having to manually monitor the discussions on Discord. The seamless integration of Discord and Zendesk ensures quick and effective customer service, solving the problem of potential delays in response time.
- When this happens...New Forum Post
Triggers when a new Post is created on a Forum.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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