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  • Zendesk logoZendesk logo

Discord + Zendesk

Update Discord with channel messages for updated tickets in Zendesk

Stay on top of your customer support operations with this automation that enhances team communication. When a ticket is updated on Zendesk, a personalized message will be posted to a selected channel in Discord. This systematic process ensures you never miss out on key updates, enabling quick response times and efficient resolution of your customer queries.

Stay on top of your customer support operations with this automation that enhances team communication. When a ticket is updated on Zendesk, a personalized message will be posted to a selected channel in Discord. This systematic process ensures you never miss out on key updates, enabling quick response times and efficient resolution of your customer queries.

  1. When this happens...
    ZendeskZendesk
    Updated Ticket

    Triggers when an existing ticket is updated.

    TriggerPolling
  2. automatically do this!
    DiscordDiscord
    Send Channel Message

    Post a new message to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

    • ViewRequired

    Trigger
    Polling
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Who can view suspended tickets

    Trigger
    Polling
    Try It
    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
discord logo
discord logo

About Discord

Discord is an all-in-one voice and text chat for gamers.

Related categories

zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories