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Discord + Zendesk

Send channel messages in Discord for new tickets in Zendesk

Stay up-to-date with your customer queries by instantly sharing new tickets from Zendesk into your Discord channel. As soon as a new ticket comes in on Zendesk, this workflow will send a message in your chosen Discord channel. It's the perfect way to ensure your team has immediate access to customer issues, helping to speed up response times and enhance customer service.

Stay up-to-date with your customer queries by instantly sharing new tickets from Zendesk into your Discord channel. As soon as a new ticket comes in on Zendesk, this workflow will send a message in your chosen Discord channel. It's the perfect way to ensure your team has immediate access to customer issues, helping to speed up response times and enhance customer service.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerPolling
  2. automatically do this!
    DiscordDiscord
    Send Channel Message

    Post a new message to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

    • ViewRequired

    Trigger
    Polling
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Who can view suspended tickets

    Trigger
    Polling
    Try It
    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
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discord logo

About Discord

Discord is an all-in-one voice and text chat for gamers.

Related categories

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories