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Discord + Zendesk

Send channel messages in Discord for new tickets in Zendesk

Automate your customer support process with this workflow that connects Zendesk and Discord. When a new ticket is created in Zendesk, a channel message is immediately sent in Discord. This seamless communication keeps your team updated about new tickets, enhancing their efficiency and improving the response time to customer inquiries.

Automate your customer support process with this workflow that connects Zendesk and Discord. When a new ticket is created in Zendesk, a channel message is immediately sent in Discord. This seamless communication keeps your team updated about new tickets, enhancing their efficiency and improving the response time to customer inquiries.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerPolling
  2. automatically do this!
    DiscordDiscord
    Send Channel Message

    Post a new message to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

    • ViewRequired

    Trigger
    Polling
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Who can view suspended tickets

    Trigger
    Polling
    Try It
    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
discord logo
discord logo

About Discord

Discord is an all-in-one voice and text chat for gamers.

Related categories

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories