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Discord + Freshdesk

Send direct messages in Discord for updated tickets in Freshdesk

Boost your team's efficiency with this workflow that links Freshdesk and Discord. Once a ticket is modified in Freshdesk, an immediate update will be sent as a direct message in Discord. This ensures timely communication of crucial ticket changes, enhancing the effectiveness of your customer support.

Boost your team's efficiency with this workflow that links Freshdesk and Discord. Once a ticket is modified in Freshdesk, an immediate update will be sent as a direct message in Discord. This ensures timely communication of crucial ticket changes, enhancing the effectiveness of your customer support.

  1. When this happens...
    FreshdeskFreshdesk
    Update Ticket

    Triggers when a Ticket is updated.

    TriggerInstant
  2. automatically do this!
    DiscordDiscord
    Send Direct Message

    Send a direct message to a specific user.

    ActionWrite
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Supported triggers and actions

  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
discord logo
discord logo

About Discord

Discord is an all-in-one voice and text chat for gamers.

Related categories

freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Triggers & Actions