Datadog + Freshservice
Add metric posts in Datadog when Freshservice tickets are updated
Track the lifecycle of your IT support tickets in your monitoring platform. This automation posts a new metric to Datadog whenever a ticket is updated in Freshservice. By monitoring ticket update frequency and status changes alongside system metrics, you can better understand how infrastructure performance impacts ticket resolution times.
Track the lifecycle of your IT support tickets in your monitoring platform. This automation posts a new metric to Datadog whenever a ticket is updated in Freshservice. By monitoring ticket update frequency and status changes alongside system metrics, you can better understand how infrastructure performance impacts ticket resolution times.
- When this happens...Updated Ticket
Triggers when a Ticket is updated.
- automatically do this!New Metric Post
This covers the data that you want to send to Datadog
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItUpdated Ticket
Triggers when a Ticket is updated.
Try ItTicket NoRequired
NotesRequired
PrivateRequired
First NameRequired
Last Name
Job Title
Primary EmailRequired
Mobile Phone Number
Work Phone Number
Address
Background Information
