Datadog + Freshservice

Add metric posts in Datadog when Freshservice tickets are updated

Track the lifecycle of your IT support tickets in your monitoring platform. This automation posts a new metric to Datadog whenever a ticket is updated in Freshservice. By monitoring ticket update frequency and status changes alongside system metrics, you can better understand how infrastructure performance impacts ticket resolution times.

When this happens...
Updated Ticket
Triggers when a Ticket is updated.
TriggerInstant
automatically do this!
New Metric Post
This covers the data that you want to send to Datadog
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval TypeRequired
- ApproverRequired
Action
Write
- Data Point Time
- Metric NameRequired
- Data Point (one singular point)Required
- Type
- Host Name
- Tags (comma separated)
Action
Write

About Datadog

Datadog is a service for IT, Operations and Development teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.