Datadog + Freshservice
Create new Datadog metrics for new Freshservice tickets
Stay on top of your IT support volume by tracking it where you monitor everything else. This automation posts a new metric to Datadog whenever a ticket is created in Freshservice. Now, you can visualize support ticket volume alongside your system performance metrics, helping you spot connections between infrastructure issues and user support needs.
Stay on top of your IT support volume by tracking it where you monitor everything else. This automation posts a new metric to Datadog whenever a ticket is created in Freshservice. Now, you can visualize support ticket volume alongside your system performance metrics, helping you spot connections between infrastructure issues and user support needs.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshservice.
- automatically do this!New Metric Post
This covers the data that you want to send to Datadog
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItUpdated Ticket
Triggers when a Ticket is updated.
Try ItTicket NoRequired
NotesRequired
PrivateRequired
First NameRequired
Last Name
Job Title
Primary EmailRequired
Mobile Phone Number
Work Phone Number
Address
Background Information
