CustomGPT + Zendesk

Create new Zendesk tickets from new CustomGPT conversations

Automate your customer service response with this powerful workflow. Whenever a new conversation starts in CustomGPT, a ticket will be promptly created in Zendesk. This seamless process ensures you never miss addressing a client query, enhancing your service efficiency and customer relations.

When this happens...
New Conversation
Trigger when a new conversation is added.
TriggerInstant
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- Project NameRequired
Trigger
Instant
Try It
- Project NameRequired
- Conversation NameRequired
Action
Write
- Project NameRequired
Action
Write
- Choose NameRequired
- Project Name
- Project is shared
Action
Write
- Project NameRequired
- Data RetentionRequired
- Filename For Storing FileRequired
- File For Processing Required
Action
Write

- Project NameRequired
Action
Search
- Project NameRequired
Action
Search or write

- TagsRequired
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

- Project NameRequired
- Conversation Name
Trigger
Instant
Try It
- Project NameRequired
Action
Write
- Project NameRequired
- Conversation NameRequired
- LangRequired
- Message TextRequired
- External ID
Action
Write
- Project NameRequired
- The chat bot avatar
- The background image for widget
- Default prompt
- Questions shown to guide the bot users
- Response source
- Chat bot message language
- Color of the chatbot in hex format
- Persona instructions
- Label for citations
- Label for sources
- Waiting answer message
- "Siesta" message
- Show animated loading indicator
- Show citations
- How citations are shown
- "No answer" message
- Ending message
- Remove branding
- Chat bot GPT model
- Allow conversation sharing
- Allow conversation export
- Allow agent to mention sources
Action
Write
- Project NameRequired
- Conversation NameRequired
Action
Search
- Project NameRequired
- Conversation NameRequired
Action
Search or write
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- ViewRequired
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

About CustomGPT

CustomGPT builds your own AI-powered chatbot with your business content. Easy, no-code platform used by total beginners as well as advanced developers.

Learn more

Related categories

AI Tools

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

CustomGPT + Zendesk

Create new Zendesk tickets from new CustomGPT conversations

New Conversation

Create Conversation

Delete Project

Update Project

Upload File

Find Project

Find or Create Project

New Tag Added to Ticket

New Ticket

New Organization

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Tickets

Find Latest Comment

Find a User

Find or Create User

New Message

Create Project

Send Message

Update Settings

Find Conversation

Find or Create Conversation

New Group

New Ticket in View

Tag Added to User

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find a Group

Find an Organization

Find or Create Organization

About CustomGPT

Related categories

About Zendesk

Related categories

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