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Zapier makes it easy to integrate ChatBot with HelpDesk - no code necessary. See how you can get setup in minutes.

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ChatBot
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ChatBot
1. Choose trigger event
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HelpDesk
HelpDesk logo
HelpDesk
2. Choose action
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1. Select the event
Setup
Test
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ChatBot
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Message" from ChatBot.

Add your action

An action happens after the trigger—such as "Create Ticket" in HelpDesk.

You’re connected!

Zapier seamlessly connects ChatBot and HelpDesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • ChatBot triggers, actions, and search
    New Message

    Triggers when a user sends a message that triggers the chosen interaction.

    Trigger
    Instant
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  • HelpDesk triggers, actions, and search
    Ticket Assignment Changed

    Triggers when ticket changes assignment.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search
    New Message in a Ticket

    Triggers when there's a new message in a ticket.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search
    Ticket Status Changed

    Triggers when ticket changes status.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search
    New Ticket

    Triggers when a new support ticket is created.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search
    Ticket Followers Changed

    Triggers when followers change in a ticket.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search
    Ticket Priority Changed

    Triggers when ticket changes priority.

    Trigger
    Instant
    Try It
  • HelpDesk triggers, actions, and search
    Ticket Tags Changed

    Triggers when tags are changed in a ticket.

    Trigger
    Instant
    Try It

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Customers have created over 25 million Zaps on the platform

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Connect ChatBot and HelpDesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate ChatBot on the Zapier blog

Make work flow with AI

Level up your ChatBot to HelpDesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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About ChatBot
ChatBot is a universal and comprehensive framework for building modern AI chatbots. It can be used by total beginners as well as advanced developers.
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AI ToolsCustomer Support
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About HelpDesk
HelpDesk is a ticketing software for effortless customer support
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