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Set up your first integration
Quickly connect ChatBot to Help Scout with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate ChatBot with Help Scout - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Message" from ChatBot.
Add your action
An action happens after the trigger—such as "Add Note" in Help Scout.
You’re connected!
Zapier seamlessly connects ChatBot and Help Scout, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Message
Triggers when a user sends a message that triggers the chosen interaction.
Try ItTriggerInstant - MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Try ItTriggerInstant- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Try ItTriggerInstant- SubjectRequired
- MailboxRequired
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread TypeRequired
- TextRequired
- Status
- Assigned User
- Tag
- Cc
- Bcc
- Import OnlyRequired
- Trigger Auto Reply
ActionWrite
- MailboxRequired
- Assigned User
- Tag
- Status
- Custom Fields
Try ItTriggerInstant- MailboxRequired
Try ItTriggerPolling- Conversation IDRequired
- TextRequired
- Assigned UserRequired
ActionWrite- First NameRequired
- Last NameRequired
- EmailRequired
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
ActionWrite
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Practical ways you can use ChatBot and Help Scout
Escalate chatbot messages to Help Scout tickets
When a chatbot message requires further attention, Zapier triggers the creation of a Help Scout ticket. This automates escalating user interactions needing follow-up, keeping inquiries organized and ensuring timely resolutions.
Business OwnerAlert IT team about assigned conversations
When a conversation is newly assigned to an IT team member on Help Scout, Zapier can notify the IT team in ChatBot. This ensures no ticket is overlooked, improving response time and customer satisfaction.
IT