Connect Azure DevOps and ManageEngine ServiceDesk Plus Cloud to unlock the power of automation
- No credit card required
- Free forever for core features
- 14-day trial for premium features and apps
Set up your first integration
Quickly connect Azure DevOps to ManageEngine ServiceDesk Plus Cloud with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Azure DevOps with ManageEngine ServiceDesk Plus Cloud - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Completed Build" from Azure DevOps.
Add your action
An action happens after the trigger—such as "Create Announcement" in ManageEngine ServiceDesk Plus Cloud.
You’re connected!
Zapier seamlessly connects Azure DevOps and ManageEngine ServiceDesk Plus Cloud, automating your workflow.
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Frequently Asked Questions about Azure DevOps + ManageEngine ServiceDesk Plus Cloud integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and ManageEngine ServiceDesk Plus Cloud
How do I integrate Azure DevOps with ManageEngine ServiceDesk Plus Cloud?
We facilitate the integration between Azure DevOps and ManageEngine ServiceDesk Plus Cloud through specific triggers and actions that automate workflows. By configuring the connection, you can set up triggers such as 'New Work Item' in Azure DevOps and corresponding actions like 'Create Request' or 'Update Request' in ServiceDesk Plus Cloud.
What are some key triggers and actions for this integration?
Key triggers include events like 'New Work Item', 'Work Item Updated', or 'Build Completed' in Azure DevOps. Corresponding actions in ManageEngine ServiceDesk Plus Cloud can be 'Create Request', 'Update Request', or 'Add Note to Request'. These help streamline task management across both platforms.
Can I customize the data fields when a work item triggers a request creation?
Yes, you can customize which data fields are transferred from a new work item in Azure DevOps to a request in ManageEngine ServiceDesk Plus Cloud. This setup allows mapping of specific fields such as title, description, priority, etc., according to your organizational needs.
Is it possible to update an existing request when a work item changes in Azure DevOps?
Absolutely. We allow updates to existing requests in ManageEngine based on changes made to work items in Azure DevOps. For instance, status changes or additional comments can trigger updates to keep both platforms synchronized.
How do I handle authentication between these two services during integration?
Authentication is handled via OAuth tokens or API keys depending on your organization's security policies. It ensures secure communication between Azure DevOps and ManageEngine ServiceDesk Plus Cloud while respecting user permissions and access levels.
What should I do if my trigger does not initiate an action as expected?
If a trigger doesn’t initiate the intended action, we recommend checking the connection settings first, ensuring both systems have proper authentication, and verifying that trigger conditions match actual changes occurring within Azure DevOps.
Can we test the integration before going live?
Yes, testing is possible before fully deploying the integration into a live environment. This involves setting up sandbox environments for both applications where you can run initial tests, adjust mappings of data fields, and fine-tune triggers without affecting real data transactions.
Practical ways you can use Azure DevOps and ManageEngine ServiceDesk Plus Cloud
Log code commits as assets
Each time code is committed to a Git repository in Azure DevOps, Zapier can log the corresponding entry as a new asset in ManageEngine ServiceDesk Plus Cloud. This automation helps track and manage assets linked to projects without manual data entry, ensuring data consistency.
Data Science
Create work items for new service requests
When a new service request is submitted in ManageEngine ServiceDesk Plus Cloud, Zapier can trigger the creation of a work item in Azure DevOps. This automation ensures development teams have all the information they need to resolve issues promptly while reducing communication gaps.
Engineering
Sync work items with service requests
When a new work item is created in Azure DevOps, Zapier can automatically initiate a corresponding service request in ManageEngine ServiceDesk Plus Cloud. This automation improves transparency and collaboration between DevOps and IT service teams, reducing response times and ensuring linked processes.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Build DefinitionRequired
- Build Status
- ProjectRequired
Try ItTriggerInstant- ProjectRequired
- RepositoryRequired
- Branch
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
Try ItTriggerInstant- ProjectRequired
- Build DefinitionRequired
ActionWrite
- ProjectRequired
- PathRequired
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
- Contains StringRequired
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
- Changed Field
Try ItTriggerInstant- ProjectRequired
- TypeRequired
- TitleRequired
- Area Path
- Iteration
- Assigned To
- Description
ActionWrite
