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Airtable + Zendesk

Add comments to Zendesk tickets for new or updated Airtable records

Keep your customer support organized and up-to-date with this Airtable to Zendesk workflow. Whenever a new or updated record is detected in Airtable, a comment will be added to the corresponding Zendesk ticket, ensuring your support teams always have the latest information. Boost collaboration and efficiency by connecting your project management and customer service tools with this seamless automation.

Keep your customer support organized and up-to-date with this Airtable to Zendesk workflow. Whenever a new or updated record is detected in Airtable, a comment will be added to the corresponding Zendesk ticket, ensuring your support teams always have the latest information. Boost collaboration and efficiency by connecting your project management and customer service tools with this seamless automation.

  1. When this happens...
    AirtableAirtable
    New or Updated Record

    Triggers when a record is created or updated.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Add Comment to Ticket

    Add a Comment to an existing Ticket.

    ActionWrite
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Supported triggers and actions

    • BaseRequired

    • TableRequired

    • Limit to View

    • Include attachment content

    Trigger
    Polling
    Try It
    • BaseRequired

    • TableRequired

    Action
    Write
    • BaseRequired

    • TableRequired

    • Help Text

    • Primary lookup fieldRequired

    • Secondary lookup field

    Action
    Write
    • BaseRequired

    • TableRequired

    • RecordRequired

    Action
    Write
    • Help Text

    • BaseRequired

    • TableRequired

    • Last modified time columnRequired

    • Limit to view

    • Include file contents?

    Trigger
    Polling
    Try It
    • Cache Copy

    • BaseRequired

    • TableRequired

    Action
    Write
    • BaseRequired

    • TableRequired

    • RecordRequired

    Action
    Write
    • Stop on errorRequired

    • HTTP MethodRequired

    • URLRequired

    • Query string parameters

    • Additional request headers

    • Body

    Action
    Write
airtable logo
airtable logo

About Airtable

Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.

Related categories

zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories

Triggers & Actions