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Set up your first integration
Quickly connect Airtable to Freshdesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Airtable with Freshdesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Record" from Airtable.
Add your action
An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.
You’re connected!
Zapier seamlessly connects Airtable and Freshdesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
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Practical ways you can use Airtable and Freshdesk
Sync Airtable records with new Freshdesk tickets.
Automatically create new Freshdesk tickets for every new Airtable record. When a new project, task, or client entry is added to Airtable, Zapier triggers creating a ticket in Freshdesk. This ensures no requests or necessary actions get overlooked.
Business OwnerAdd new Freshdesk tickets to Airtable for tracking.
When a new ticket is created in Freshdesk, Zapier updates Airtable with the relevant details. This allows support teams to visualize and manage ticket statuses, priorities, or trends in Airtable, improving the efficiency of issue resolution.
Customer Support OpsTrack Freshdesk updates in Airtable.
Log updated tickets from Freshdesk into Airtable automatically. For example, when a ticket status changes, Zapier updates Airtable with the details. Marketing teams gain an overview of customer feedback or issues to inform campaigns and strategies.
Marketing & Marketing OpsLearn how to automate Airtable on the Zapier blog
Learn how to automate Freshdesk on the Zapier blog
Frequently Asked Questions about Airtable + Freshdesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Airtable and Freshdesk
How does the integration between Airtable and Freshdesk work?
By integrating Airtable with Freshdesk, actions in one app can trigger events in the other automatically. For instance, adding a new record in Airtable can create a ticket in Freshdesk without manual intervention, streamlining processes across both platforms.
What are some common triggers available when integrating Airtable with Freshdesk?
Common triggers for this integration include creating a new record in Airtable or updating an existing one, which can prompt Freshdesk to perform actions like opening new tickets or updating current tickets based on the updated information.
Can I update existing records in Airtable using information from Freshdesk?
Yes, our integration allows you to update existing records in Airtable using data from Freshdesk. When a ticket is updated or closed in Freshdesk, relevant information can be automatically sent back to update corresponding entries in your Airtable database.
Is it possible to create automated workflows between Airtable and Freshdesk?
Absolutely! You can easily set up automated workflows where specific actions within Airtable automatically trigger corresponding actions within Freshdesk, and vice versa. This eliminates redundant tasks and improves efficiency.
What kind of data synchronization occurs between these two platforms?
The integration facilitates seamless data synchronization where any changes made in one app reflect immediately on the other. For example, customer feedback recorded as a new entry in Airtable can instantly become visible as a ticket update in Freshdesk.
How difficult is it to set up the initial connection between Airtable and Freshdesk?
Setting up the connection is straightforward. Our user-friendly interface guides you step-by-step to define your triggers and actions so that you can get started quickly without requiring technical expertise.
Are there limits to how many records or tickets can be synchronized at one time?
While we offer robust integration capabilities, there may be limitations based on your subscription plans with either platform. It's advisable to check with both Airtable's and Freshdesk's current plans for any limitations on data transactions.
