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Intercom + Slack

Send incoming messages in Intercom for new reactions added in Slack

Improve your customer support efficiency by activating this workflow which links Slack and Intercom. When a new reaction emerges in your Slack conversations, a corresponding message is promptly dispatched through Intercom. This automation enhances your customer interaction by ensuring swift responses, beneficial for businesses seeking to boost their customer engagement.

Improve your customer support efficiency by activating this workflow which links Slack and Intercom. When a new reaction emerges in your Slack conversations, a corresponding message is promptly dispatched through Intercom. This automation enhances your customer interaction by ensuring swift responses, beneficial for businesses seeking to boost their customer engagement.

  1. When this happens...
    SlackSlack
    New Reaction Added

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    TriggerInstant
  2. automatically do this!
    IntercomIntercom
    Send Incoming Message

    Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.

    ActionWrite
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Supported triggers and actions

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • Search QueryRequired

    • Optimized data

    Trigger
    Polling
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • Username

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Related categories

slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Related categories

Triggers & Actions