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Freshdesk + Google Sheets

Update Freshdesk tickets and generate multiple rows in Google Sheets

Keep your data updates in one place using this workflow. When an adjustment is made to a ticket in Freshdesk, corresponding rows in a Google Sheets document are created instantaneously. This seamless process ensures your spreadsheet remains updated without manual intervention, streamlining your ticket-follow up tasks while boosting productivity.

Keep your data updates in one place using this workflow. When an adjustment is made to a ticket in Freshdesk, corresponding rows in a Google Sheets document are created instantaneously. This seamless process ensures your spreadsheet remains updated without manual intervention, streamlining your ticket-follow up tasks while boosting productivity.

  1. When this happens...
    FreshdeskFreshdesk
    Update Ticket

    Triggers when a Ticket is updated.

    TriggerInstant
  2. automatically do this!
    Google SheetsGoogle Sheets
    Create Multiple Spreadsheet Rows

    Create one or more new rows in a specific spreadsheet (with line item support).

    ActionWrite
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Supported triggers and actions

  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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google-sheets logo

About Google Sheets

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

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